When the internet started becoming popular many people started making reservations online instead of calling on the phone. Making reservations on a computer was something new and exciting but it didn’t always work out as expected. Whether reserving a hotel room, a car, or an airline ticket, at times people would hear, “We are sorry, we don’t have a reservation for you.” There was some kind of communication breakdown along the way which was frustrating. Perhaps you can relate if it happened to you.